Why Proactive?
Servers, computers and networks need maintenance too. Like cars; computers change when interacting with us and the programs they run.
With such changes happening all the time do you have plans for such responsibilities below?
- Software Updates - Are they required?
- Security Updates - Is everyone updated?
- Virus Protection - Updates installed?
- Backups - Can I recover fast?
- Disk Drive Health - Do I have a plan?
- Hardware Failure - How fast can I replace?
All these issues are critical and deserve plans of action. Most small businesses don't even know how long they should be down during events such as a hard drive failure.
Did you know most businesses already own software that could be deployed to give reports on such items above? Let us help you develope plans and extend them to include:
- File Encryption - stolen/lost laptops
- Remote Users - Work from home
- Consulting - Second opinions for IT
- Monitoring - Reatime Alerts
- Spyware Protection - prevent theft.
Reactive vs Proactive Comparison
| Services Description | Reactive Standard Hourly Rates |
Proactive Discounted Rates & Faster Response Times |
| Remote Monitoring 1. Server stability and performance 2. Virus attacks and update problems 3. Data backups and disk utilization |
Not Included |
Included |
| Realtime Alerts of Network Events | Not Included | Included |
| Remote Phone Support | Not Included Regular Hourly Rate By Appointment Only |
Included Discounted Rate First in Line |
| Off-site Backup Pickup / Auditing | Regular Hourly Rate | Discounted Rate |
| Regular Hourly On-Site Rate | $109 hr. - 1 Hour Min. Response Time: 24 - 48 HRS Consulting at $129 hr. |
Discounted Rates First in Line Discounted Rate |
| Emergency Response Time & Fees (Same Day Service / After Hours) | 6 - 24 hours; Regular Emergency Rate | 3 hours or less; Discounted Emergency Rate |
| Live Support Response Time (Remote Assistance) | 24 Hour Lead Time Regular Rates Apply | 3 hours or less Discounted Rate |
| Dedicated Account Support Tech | Not Included | Included |
| Semi-Annual CTO sessions | Not Included | Included |
| Network Documentation | Not Included | Included |
| Intelligent Remote Patch Mgmt. | Not Included | Included |
| Executive Summary Monthly Report/Check-up | Not Included | Included |
| Software Deployment and Updates | Not Included | Included |
| Online Custom Client Portal & Ticketing | Not Included | Included |
| Hardware Asset Tracking | Not Included | Included |
| Software License Tracking | Not Included | Included |
| Installation of Replacement HW and SW | Standard Rate | Discounted Rate |
| Network Assest Tracking | Not Included | Included |
| Smart Phone Monitoring 1. Firmware/Software Updates 2. Management / Setup 3. Microsoft Exchange Connectivity |
Not Included; |
Per user per month charges - Software may be required. |
Need Advice?
Please contact us for detailed and reliable quote. APS Technologies will even schedule your first consultation appointment free of charge.
APS Technologies believes in helping customers find the right support. We have helped many businesses find solutions to their needs.
We strive to consult and provide our customers with solutions that work for them no matter who provides them. We will shoot you straight about the benefits and drawbacks to any computer solutions and/or services.
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